RETURNING UNOPENED ITEMS

Returns are accepted on products that are still fully sealed in their original packaging. For example, if your return includes a Prominent or Solano, all sealing stickers on the device’s box must not have been peeled away/open at all. 

For health and hygiene reasons, products that have had their tamper-evident or hygiene seals broken after delivery cannot be returned.

• Bundle products, including but not limited to the Journey Pack and Everything Pack, must be returned as a complete set. Because these products are sold as a single bundle, individual items cannot be returned separately. To be eligible for a return, the entire bundle must be sealed, unused, and returned in its original condition.

For example, if you purchase a Journey Pack that includes a Prominent device and three Core packs, then open the device and one Core pack, the remaining two unopened Core packs are not eligible for return. Because the Journey Pack is sold as a single bundled product, it must be returned in its entirety, sealed and unused, to qualify for a return.

• Returns must be initiated within 30 days from the date the order was delivered/received.
  
  
• Return shipping costs are the responsibility of the customer.

 

PROMOTIONAL ITEMS

Some promotional or sale items may be non-returnable at FÜM’s discretion.

If a promotional item is final sale and not eligible for return or refund, this will be clearly indicated on the product page. We encourage you to review any applicable terms or restrictions before completing your purchase.

 

HOW TO INITIATE A RETURN

If you would like to initiate a sealed product return in accordance with the guidelines above, please reach out to our support team at support@breathefum.com or submit this return request form and include the following information:

• Your order #
• Reason for return (optional)
• Clear, well-lit pictures of all items you wish to return, confirming that the item seals are still intact. If the mailing package remains unopened, a photo of the package showing it hasn’t been opened is sufficient.

Our customer support team will then guide you through the next steps.

 

IF THERE IS AN ISSUE WITH YOUR ORDER

If you encounter any issues such as a manufacturer defect or damage in transit, please reach out to our support team at support@breathefum.com. Include your order number, a detailed description of the issue, and, if applicable, attach photos of any damage or defects.

 

Damage/defects must be reported within 14 days from the delivery date.

It is the customer’s responsibility to maintain all items and/or packaging for troubleshooting or demonstrating the damage/defect. Our support team will respond as soon as possible to discuss potential next steps. Please note that shipping fees are non-refundable.

 

IF YOU PURCHASED FÜM PRODUCTS IN STORE

If you have made a FÜM purchase in a retail store, please reach out to the specific store and follow any applicable return policies they may have.

 

IF YOU PURCHASED FÜM PRODUCTS ON AMAZON

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.

 

 

*Please note that refunds can only be processed to the original payment method used to purchase the order. If the original payment method is no longer valid, a store credit will be issued.

*Holiday Return Extension: Orders placed between November 15 and November 30 are eligible for an extended return window of up to 50 days from the date the order is delivered, to account for holiday gifting and travel.